Infrastructure Management

Using Terra Verde Services to manage your IT infrastructure frees up valuable resources to apply to your most productive applications—the applications that drive product innovation, customer satisfaction, and revenue growth.

You can reduce IT expenses by using our resources to supplement utility-like elements of your IT systems.  For example, we can provide effective network and server monitoring and/or management from our facilities where costs of resources are shared among many clients, in turn reducing the cost to provide service to you.

Terra Verde’s Infrastructure Management professionals work to provide optimum stability so your systems will perform as needed, and when needed.  We follow consistent and documented procedures, report results regularly, and provide a solution that is auditable. 

Because we strive for excellence in delivering our services, we are continuously improving them based on your feedback.

Typical services include:

Server Management Network Management Directory Services Management (Active Directory and LDAP) Email Management Database Management

Firewall and Security Gateway Management Intrusion Detection System and Intrusion Prevention System (IDS/IPS) Management VoIP and PBX Management Storage Management Backup and Recovery Management

 

Infrastructure Solutions

In response to your service inquiry, Terra Verde will create an appropriate infrastructure management solution.

Monitoring Services
Elements of your information technology are monitored for availability, performance, and security.  Thresholds and alert escalation are defined with input from you and/or your staff.  This service extends to the monitoring and notification process.  After such notification is given, this service allows your team to handle the response and management.  All incidents are handed off to the appropriate personnel using negotiated methods.
 
Customized Environment
For your unique service needs, Terra Verde will customize a solution for you. Understanding of the varying environments of our clients we offer a tailored solution.  Whether selecting monitored services with patch management or selecting managed services without patch management, Terra Verde Services will work with you to create a customized service offering that is responsive and efficient.

Delivered Benefits
Clients can choose a path of least resistance and least disruption to gain significant long-term savings.  At Terra Verde, our business model is simple: